My husband and I had a house fire in September. We settled with the insurance company early January. We contacted B of As property claims division well before receiving our check to walk step by step the procedures for requesting draws to rebuild our house. It is now mid February and because of some misinformation on the part of the bank, we are still waiting for our first draw check. Whenever I call I have to re explain our situation, I get wrong information and the process continues to be delayed. When I asked to have someone follow up on one of the issues that needed to be dealt with, I was told, "We do not make outbound calls." Their process for working with people who have experienced trauma is inadequate and simply, cruel. We were forwarned of Bank of America 's horrible customer service and follow through. As an ex banker, I would never have believed it if I was not experiencing it myself.
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