I found ALG on the internet advertising a decent refi rate. After talking with them extensively, I decided to go ahead a try a "smaller" company for my financing for a home refi. Everything went fine until I got to the closing and there were a lot of extra fees that were not included on the GFE or during the conversations about their fees. I had heard horror stories about bait and switch companies so I made sure to get all the information up front and in writing. Too bad I didn't find this site until after the damage was done.
Like I was saying, when I was at the title office to sign the deal, I found the extra fees in the paperwork. I told the title people that the fees weren't right and they said I would need to talk with ALG. The rep that I had been working with (Steven Buesse) had "left the company". This is the point that I started talking with Jeremy Swisher. Let's just say that he makes a used car salesman seem like a saint. I explained that the fees added in were not suppose to be in the agreement. He agreed that the fees were not disclosed to me; however, that he could refund me the fees after the closing. That is the short way of saying it however. He would give me lines like "Well, honestly, you have signed the paperwork and I really don't need to give you back anything". I informed him that I had a three day cancellation period, which prompted more cooperation.
After a lengthy process of getting the paperwork for finances validation and against my better judgment, I agreed to not cancel upon the condition that I would receive a refund for the fees. After that, I heard all the stories in the book from the accountant should have sent the check to the office was short staffed and would get the payment out ASAP. Then the phone calls and emails stopped being returned.
Do not do business with this company. They are liars, scam artists, and down right the lowest forms of life. If you ever deal with a Jeremy Swisher in Missouri and you think it might be this one, save yourself the hassle of having to deal with such a piece of trash.
0 comments