The easiest way to state my criticism and also to type in in regards to what has occurred would be to repaste my e-mail answers to Santander. I submitted and created an incident quantity to BBB (Better Business W.)
In my own oppinion, Santander does illegal and incredibly poor company methods using their clients. It seems that they're responsible to do this same task again and again again to a lot of different clients. I came across this from many-many different articles that claim the purpose that Santander isn't an excellent organization to cope with. Http://www.consumeraffairs.com/finance/santander.html please be aware that site from other clients.
I WOn't permit Santander to draw this illegal factor on me. I've been an extremely excellent client for them and also have never been overdue on any funds, not really one cost. I've never hadn't one overdue fee or late-payment charge. For several factors, I've been a person that anybody might wish to have. Somebody who gives his expenses promptly.
Santander hasn't had the opportunity to assist me solve the issues using their online site funds. Our bill happens to be current and that I am not behind on any funds... However they handle me as though I've not really been a person. Listed here are my claims below coping with the corporation as delivered via e-mails.
"Exactly Why Is it that the organization has erased my bill. I can not actually sign in anymore? Your site claims when visit "Forgot Password" the body claims no current email address is located? No code identified. It's like your organization has totally erased my bill in the program. I've never altered my user-name or code lately and that I cannot actually sign in anymore. What happened to my acount? Why cannot I sign in. Your pc program wont actually I would like to reset my bill having a new code or login. No body online together with your customer support may even help me. Why? Where's your IT division? Why cannot they understand this set to ensure that I will get online and appear at my bill? I've been a person for 31/24 months and also have never been overdue on the cost as well as your organization is informing me that there's no method to understand this mounted? WRONG SOLUTION! Please resolve this consideration to ensure that I will record in and find out my account info and spend my statement.
It was Santanders reaction "Hi, thanks for the current internet distribution. Your documents show your account isn't authorized for online bill. Please visit our site and find the sign up for the Very First Time choice to produce an internet bill. Please let's know should you experience any issues." &
It was my responce back again to Santander Undesirable, Our bill has been around the body for 31/24 months. Should you lookup my bill info you'll observe that I've been producing every single among my funds from day-one during your site. I've never been overdue on the cost... I've your bodily documents in my own palm that you simply send in my experience that exhibits the above mentioned declaration holds true. I recently simply created the cost for this consideration within the automatic telephone system. As well as your automatic telephone system exhibits and confirms that my consideration is definitely energetic as well as in the body. Consequently, you're both lying to me. Or you just don't learn how to operate an effective online host. Your organization continues to be flagged online by several grievances from different clients on being truly a scam organization is how they cope with client online payments. I'm likely to record your organization towards the greater business agency should you choose not resolve this issue. I ought tonot need to return online and relog into your consideration "as though" I never had a merchant account along with you from day-one. Why cannot your organization merely repair that site to ensure that I will relog into my UNIQUE consideration. Is the organization a really legiment company. Since different clients have stated that after spending money on 3-4 years. That there payments aren't actually documented to credit companies nearly as good funds, but instead affects their credit. I'll be making note of how you've delt with me as someone that's been a really excellent customer to your organization... And that i may research to see if your organization is just a fraud organization. Repair the problem and so I may record into my bill. Donald &
It was my extra responce back again to Santander In
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I'd like the corporation to repair how they cope with their clients. Really poor method to possess a client for 31/24 months that's never been overdue on the payment. After which they simply appear to remove them from their repository online therefore their clients don't have any documents... Positive thing I held all my document statements. And that I have requested that Santander deliver mean itemized cost document declaration in my own email.
It was my extra responce back again to Santander.
Additionally, Please observe this site about your organization. Http://www.consumeraffairs.com/finance/santander.html
I WOn't permit your organization to complete anything scam in my experience. I've been making funds with this vehicle and also have never been overdue. FIND YOUR COMPANY AND YOUR SITE MOUNTED and that I better not notice something about foreclosure after I haven't been overdue on the cost... It seems that the organization has really repossed individuals vehicles which have never actually been overdue on the payment. I'm likely to create notice of the and that i may prosecute you if anything like this happens to me like the folks your organization has do to in the above reports because website above. Donald &
It was my extra responce back again to Santander.
Additionally, your organization would be to deliver mean itemized printing out. Document declaration of my funds from day-one. Bear in mind that I curently have the bodily documents you deliver in my experience every month. But this is actually the deal. Your organization can't merely Remove a person documents online and genuinely believe that they are able to escape withit. I still have created files that display I've been making payments promptly.
This situation is likely to be examined with a criticism expert in the Better Business Office, after which submitted towards the company due to their reaction. It's our plan to permit the company 30 business days to react to your criticism. You'll be informed once the company has answered.
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