Usacomplaints.com » Business & Finance » Complaint / Review: TRIADvantage Credit Services - I was promised a mastercard iinitial credit limit $2,000 once old account was paid off i got $250.00. Mendota heights. #58845

Complaint / Review
TRIADvantage Credit Services
I was promised a mastercard iinitial credit limit $2,000 once old account was paid off i got $250.00. Mendota heights

I entered into a "contract" with TRIADvantage in August of this year to pay off an old CapitalOne account, that was unfortunately charged off. TRIADvantage told me that Capital One would take a settlement amount of $1,000. The original amount being $2,000. I agreed to do this by electronic payments in three equal amounts.

My credit counselors name was Jenny Lee. I worked only with her. I felt that this person was really trying to help me (finally) clear up some of my old credit mess. About two or three weeks before the final payment, Jenny told me that I would be getting a new Mastercard, with an initial limit of $2,000. I was quite surprised by this, because I was not told anything about a credit card prior to that last couple of weeks.

I asked her was she sure about this and she said yes, it was a special arrangement that CapitalOne had only with TRIADvantage and this new card would get me "back on my feet". I was very grateful and told her that I was getting married in November and this would certainly help. I then called my fiancee and told her the "good news". Jenny told me to call back in a couple of weeks and she would see if Capital One had received the final payment.

A few weeks later, I called Jenny and she put me on hold. When she returned to the phone, she told me that CapitalOne said they had gotten the final payment and I should be getting my new card in about 10 business days. I again asked her what the initial credit limit was going to be and she said $2,000.00.

Around the first part of October, I received my CapitalOne Mastercard. I opened the letter, read it and saw that I would only be getting an initial credit limit of $250.00. I called Jenny Lee and told her what happened, she told me that Capital One was wrong and that the agreement was for exactly what she told me. An initial credit limit of $2,000, not $250.00.

"Bob, you paid off that account as agreed. Call Capital One again and see what they will do. I would call myself, but I never know when my calls are being monitored". I thanked her for her help and then called CapitalOne and (again tried) to explain my situation.

They told me that my credit limit would start at $250.00 and go up to $2,000. I found that rather "funny" and told the Capital One rep that if that is the case I wouldn't live long enough to get to that "grand sum" of $2,000. It would take literally years to get there and she agreed.

I again told them what I was told by TRIADvantage. CapitalOne told me to call TRIADvantage and demand that they honor what they told me. (Yeah right) They also told me that TRIADvantage does not set a credit limit CapitalOne does and my credit report does not warrant a $2,000 Mastercard. I was then asked to get a letter from Jenny Lee at TRIADvantage stating what was told to me and send it to Capital One. I called and left a message for Jenny Lee to please call me. No call, so I called TRIADvantage.

This time a woman called "Tessa" took my call. "Tessa" told me that Jenny was on a leave of absence and that she would help me. I went over the whole thing again. She put me on hold. When she came back on line, she very curtly told me: "If you want an increase go to CapitalOne, don't bother us". I again tried to tell her what I was told and she cut me off saying: "Oh big deal, we all make mistakes, you are NOT going to get an increase and that is it. You shouldn't even be getting this card. Be lucky you got it. You do not deserve a credit card and you shouldn't be getting one for seven years, so take it and be glad you got it". (Verbatim).

I was pretty hot and embarrassed by now and asked to speak to her supervisor. "too bad". This "Tessa" then told me to "have a nice day" and slammed the phone down. I immediately called CapitalOne and told them the entire story. CapitalOne then told me that I could not get a $2,000 card anyway, because what I had paid off was only $1,000, so how could I get a card that was worth MORE than what I had paid? I was told that CapitalOne was going to, "look into it and get back with me" and they would like for me to send them what had transpired in writing. I am doing so.

I honored my "contract" with TRIADvantage. It wasn't always easy to do so, but I kept my word. I only wanted what was promised me. I did NOT mis-understand what I was told by TRiADvantage. I was told I would be getting a Mastercard with a $2,000 credit limit. Not $250.00. That old account is now "paid as agreed", but to what end? I feel pretty foolish. Can anyone tell me if I can sue TRIADvantage? Probably not.

Bob
North Carolina
U.S.A.



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