PNC Banks are heartless pirates interested only in taking advantage of their customers. We struggle again and again with their practice of reorganizing transactions from large to small to cause multiple overdrafts fees. They say it is to protect us and to insure mortgage and insurances are paid... Yeah Right!!! It is to protect their money hungry pockets. They conveniently overdraw your account with 'PENDING' items even though the merchants don't get the money until days later. Well PNC - I ask. Is the money still in our account when pending or in your pocket? Because it sure isn't with the merchant!!! Convenient too is how the overdraft fees actually cause the overdrafts themselves sometimes. As we could find none of the negative balances which caused several overdraft fees on our online banking statement I called 'Customer Service' to inquire. When I called PNC on 5/7/10 I was told that the online banking statements are not 'Real Time' and thus can't be relied upon. So what is online banking for anyway if it is not accurate I ask? They tell you to keep a more accurate check register. Well I did and in my real world money is not out of my account until it is in the hands of the merchant. I guess PNC must live in another world. An evil fantasy world! I've had it with them and am looking for another bank. Does anyone know of a bank in Northeastern Pennsylvania that can be trusted? The words Bank and trust in the same sentence... Is that even possible??? Thanks for lending an ear my fellow victims...
ML
Wilkes-Barre, Pa
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