I had my credit card paid off and called cst ser. To cancel my account with CompassInspire Mastercard. The representative asked me why I was cancelling and I stated that the annual fee was a deterrent for me because it always came at an inconvenient time. The CSR assured me that that was not a problem and if I would keep my account she would waive all annual fees as well as increase my credit line. While I was able to hold that one particular credit card under control, I was not counting on Directv turning their back on me, so I lost my job. This had no result in me missing any payments until, you guessed it, the annual fee hit my account and my account became overdrawn.
When I tried to get this resolved over the phone and resume my payments, not one but two financial consultants called me a liar! (I kid you not) I would give almost anything if I had recorded that call. They stated that they would never offer something that they couldn't give, well guess what, THEY DID!
Please don't let this company or any other company sucker you into something that you don't won't. I had a great payment history with this company and none of this mattered. Now, even though this is their fault, not mine, it has been turned over to the credit bureau.
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