The Good:
First I'd like to say, there ARE, (at least SOME) good deals to be had. I got one in December when we bought our truck. The deal we negotiated was the deal we got, everything went very well & we were Very happy with the car &, (until now),
We took both our truck in for service, the truck had 90,000 miles on it and the warranty was about to run out so we wanted a good inspection on the major components. We had been considering trading so when they found problems we decided to shop for a 05-06 new/demo/used. New 06 was a little to high.
We ended up looking at a 2009 Nissan Altima with 8500 miles on it (Demo?), it had most of what we wanted, It but had scratches, a ding in the side, skinned door edges, a deep scrape in the bumper cap, a BAD scuff on the passenger side dash panel, (someone's footrest), and a crack in the dash, face panel (same side (knee I expect) (must have been used for vacation), & 18000 miles (that's a year and a half of driving for Us). I consider THIS truck USED & let them know it; I informed the Salesman they would have to make me a really good deal for me to take it, (no response). We get inside and rather than negotiate he immediately handed us off to a negotiator / sales manager Ernie, (I've been told he's no longer there). MSRP on the truck was $36,355.00, I told him about the damage and we inspected it, (he kinda blew it off) I told him my truck was in real good condition & was in for service it had problems so I only wanted 10,000 trade (that's Kelly Blue Book) for good condition the repairs could have been done under warranty for about 1,000.00, (so I was being generous). And I offered him 24,000, after trade, w/Tax, title, license & fees, (Out The Door). We haggled a bit, I ask him twice to just show me a new one, he wouldn't. Kept trying to make the payment & interest more important than the price. I was ready to walk when he made this offer. The dealership would repair all the scratches, the ding & the damages to the dash & completely detail the truck, Give me 8,500 trade for My truck and take 27,000, Out The Door). A little more than I wanted but, Well & Good. WISH I had walked, thought about it, but they weren't even done with the car although we had been waiting there for like 6 hours, (they were waiting on the carpet to dry).
OUR Bad: Finance Dept.
* A.O.C. = amount on Finance Contract
Negotiated, Signed, Agreed Price
AFTER trade, Tax, Title & Doc Fees 27,000.00
Trade, (*A.O.C.)
8,500.00
Sales Tax, (*A.O.C.)
2,506.55
License & Registration, (*A.O.C.)
292.75
Title Fee, (*A.O.C.)
4.00
Document Fee, (*A.O.C.) 379.00
Sale Price 38,682.30
After our last deal, We thought it was a done deal now, all that was left was to right it up, add on the warranty, service contract, loan insurance, Lo Jack & pressure monitor valve caps and we're done. What could go wrong, we had, after all, dealt with them before, with No Problems.
We wanted the GE warranty 4 star plan W / the electronics & power tech options, Service contract for 24 month scheduled maintenance, Lo Jack, GAP Insurance, Tire Pressure Monitors and Death & Disability loan insurance.
But, (poor fools that we are, (No glasses, tired, (10 hours now), in a hurry at this point) we didn't notice the discrepancy until Later, at home. Finance Person, (Kirt DelValle) had written the contract up so we were financing $39,011.10, Or $7088.28 Too MUCH! We could have had a NEW, 06, in the color we wanted with more options, for THAT much more. But YEP, We signed it. As far as the bank are concerned it's a done deal.
It Gets Uglier:
I have the appointment for the next day so I figure I'll try and straighten it all out then, (including voice my opinion about the $7,088.00 and the fact that I DIDN'T get the deal I negotiated, but basically GAVE them my $10,000.00 truck! I take it in and drop it off. Kirt isn't there. I get a call the next day to tell me they can't get it all done before the weekend but the Service is done, so I can pick it up and bring it back Monday, No Problem, I can catch Kirt. I get there and find out they changed the oil and filter but that's all; the service contract only covers oil Changes! NOW, I'm upset! I've been screwed on the purchase, screwed on my warranty, screwed on my service contract, Lo Jack, AND screwed on my tire pressure monitors, WHICH, I had already offered to just take a refund, (They were No Big Deal, (Until NOW)!!
So I go in and find Kirt, I start getting a LITTLE loud & made reference to the Screwing I got between the front of the house and the back of the house, at which point He says he wants to help but If I continue being loud he will have me escorted out and wish me "Safe Driving" As much as I was tempted by THAT statement, (There was even a Phoenix P.D.in the service area) (snicker); I gave him a grin (You know the one; it's the grin you get when you bite your tongue a little to hard & taste the blood) & counted to 20.
We wanted the GE warranty 4 star plan W / the electronics & power tech options, Service contract for 24 month scheduled maintenance, Lo Jack, GAP Insurance, Tire Pressure Monitors and Death & Disability loan insurance but HE CHARGED ME TO MUCH IT IS HIS FAULT THAT I GOT THIS PACKAGE. HE CHARGED ME 7000! AND WHEN I ASKED ABOUT IT HE SAID I SIGNED THE CONTRACT AND OH WELL
Although I may have ONE witness (my daughter) I would gladly buy breakfast & lunch for a couple of local usacomplaints.com advocates to join me.
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