After trying to redeem points from my Charter One account before they charged me the new $25 service fee, I was charged 3 times for this new service which made my account go negative. (I was trying to retrieve points so that I could close my account). After talking to their collections department and then their customer service manager and explained that I never accepted the $25 fee to be withdrawn from my account I got the same answer, "there is nothing that we can do about it".
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