In the last year, Charter One has taken money out of my account at any chance they can.
I have used their internet services to pay bills and they have sucked money out 2-days before I have authorized just to cause an overdraft on a WEDNESDAY! I had authorized a bill to come out on Friday. The only thing I can think of is that they wanted to cause an overdraft. I called the bank and they said their policy states that the bank has the right to take the money out of the account any time within 48-hours of the authorization time-frame. Make sense of that?!
I also have been charged numerous times in the last month of "debit holds" which are overdrafts based on electronic transactions. Even though my account never goes into negative, they still charge overdrafts based on the holds. This is something new but they've said they've been doing it as long as they can remember when I complained about not being notified of the policy.
I also purchased overdraft protection and 2 weeks after I had purchased it, they took the fee out of my account, created an overdraft and then charged me the overdraft without protecting it with my savings... I paid for the service that caused an overdraft and didn't even correct it with the service I used!
I have spent countless hours on the phone with charter one reps and even if they make the mistake on your account, if they reverse a fee - it is counted against you and they will not reverse any further fee's, even if it is a bank error if you have had more than 3 in the year.
Don't waste your money or time on this bank!
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