Complaint / Review
Dell - Dell Financial Services
Processing fee charged for phone payment on closed account

I had an Alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, I think I would have said something had I seen one. Now I still must make payments on this account, however since it is a closed account... I can not use the online services to do it. I must mail in the payment or call in the payment. I called up and the automated system indicated it needed to send me to a representative.

I explained to the representative I would like to make a payment. He was more than happy to assist me but then indicated a processing fee of $14.95 would be applied to make the payment.

A 15 dollar service charge... To make a 50 dollar payment. How can this be justified. How can it be legal...

When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... And kept repeating that to me after I told him that's how I got to him in the first place. Obviously I am going to mail in the payment and keep the 15 bucks in my pocket but I needed to complain someplace so here it is...