I have been dealing with these people for over three months now and they have done nothing but pass paperwork from one desk to another and not helped me. It started when I lost my job and applied for a hardship on my mortgage with them. They told me that since I had a first and second mortgage both with them that they would be put together. We recieved the hardship on the second mortgage and nothing on the first.
A month later they started calling me and said that I owed the full amount on the first mortgage payment. I then talked to another representative and made a payment that put me in a bind and filled out all of the paperwork that was required and faxed it into the main office from one of their branches. I was to receive notification of the hardship. I received none and then was contacted to make another payment that I did not have the funds for and asked to resubmit my papers for a third time to a third person. I told them that this did not seem right for me to have to do this a third time. I asked them if I did come up with the money if they were going to do this again within a month. I was assured that they would not and that my papers would be submitted without the money. I submitted them once again.
I was then contacted today by a fourth person and they also called my wife at work. I returned their call and talked to a fifth person about my situation. I told them that it was not my fault that after all of these people that my papers did not get filed. They asked me to send them again today and to send them the money and they would keep it out of forclosure. I told them that after five people had contacted me that I had no faith in them doing their job. They told me that I had until five P.M. To come up with the money. I told them that they could do what they had to and that I would also.
I hope that no one ever goes to their offices again and that they are found to be negligent and have to make reparations again. These people need to be stopped.
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