September 11
To: Wal-Mart Connect
Fx: 904-232-4800
I am writing this letter to get a credit for my account in the total of $60.00. I called back on March 18 to cancel my account. Your company did not cancel my account as I had requested that you do so in March. As you can plainly see I have not used this account sense then.
After spending 2 hours and 45 minutes on the phone with your so called customer service and billing personal I have come to the conclusion that your company does very poor business. I find it hard to believe that you support individuals who do not do their job and argue with your customers. I was taught that the customer is always right. It is best to try to satisfy a customer to keep them coming back.
However that is not your companies motto. I have shopped at Wal-Mart and Sam's Warehouse for over 25 years and if this is the service that I can expect from you I feel that my business will be better served going somewhere else. I just happened to look at my bank statement on August 25.2003 and noticed that you still had not canceled me account.
I was told from one of you customer service personal, that I used the total of 300 minutes that totaled 6 hours of use. I don't know what kind of billing you do but in math class 60 minutes is 1 hour (and 60 x 5 is 300). It showed that I logged on twice. Once in February, and once in March. Your company has continuously over billing people and not canceling accounts as requested.
I am informing you that I am disputing this with my bank as well and will be sending a copy of this letter to the Better Business Bureau. As well as the Attorney Generals office so that they can look into your shady business practices. I found several people that put information out on the Internet about your Internet service and I found that every thing that I saw was correct.
I hope that you will credit my account for the money that you took with out my consent. That totaled the amount of $60.00. I called and canceled my service again on September 11. I hope that your company will not take any more of my money.
Regretfully,
Sharon Wiegand
This is actual letter sent to wm connet
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