I have been working with Cenlar since January for a loan modification. We were approved on August 25 with a trial period for payments. That was completed in December and any income verification they asked for was sent. I have not received any final documents for this modification. Additionally, they have cancelled my insurance twice and now inform me that I may have to pay for their insurance, since I don't have insurance coverage -?!?! I don't receive calls back, I only receive bad news from them. Where can I file against them? They are not doing what they had promised.
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