So Where to Start...
The wife's purse got stolen on Friday afternoon while we were out at whitewater (Six Flags Theme Park) Anyhow 1st thing 1st. We called the Cops and the next stop was the cancel all the credit cards. I managed to close 4 CC and 2 gas cards in less than 10 minutes with my other bank and gas card companies. They were great. Then came the call to Wells Fargo...
The 1st service representative ask for verification information Acct # (of course we didn't have that were 2 hours away from home and her purse is gone) So then the representative ask for SSN. SSN provided the service rep then ask for the phone # and the address associated with the account. All that info and then proceeds to ask again “What can I do for youâ€. At this point the wifey tells the representative that we have been robbed and are out of town and need to cancel the debit cards/credit card. For some strange reason the representative once again ask her for her SSN and the amounts of the last 3 deposits. Once again the info is given to the rep with the exception of the deposits…. The last thing that anyone at this point is going to remember is their last deposits. At this point I was pissed, why does it take verifying someone twice and deposit information to place a hold on an account after someone calls you to tell you their stuff was just stolen…. Well needless to say after yelling at the rep he put us on hold and hung up the phone.
Called back the 2nd time and immediately asked for a manager, and of course nobody ever knows what happened prior to them talking to you. Once again we go through the whooollllle verification once again (actually being asked for deposit information again). The manager then tells us there a hold on the account “have a good day and hangs upâ€
Now after the police reports filed and we tell the cops everything we could remember at the time (turns out more stuff is missing). Anyhow back to Wells Fargo, we get home and check the account and sure enough…. The CC gets used. So we call Wells Fargo back go through the whole verification process (This time we have the deposit information) and the rep says he can’t helps us because we are not “verifiedâ€. So now I’m really pissed How can we not be verified if we just gave you everything from SSN, address, telephone #!!! He replies you need a confirmation number. So I ask how to get one and of course he can’t help me. So we ask for a manager.
We get transferred to a manager, and he seems more interested in trying to make stuff confusing and hanging up. Every time I started to explain something he say we need a confirmation number, when you ask how to get one he say you got to go to a local branch, here’s the kicker I asked where the local branches are “Sir I can’t help you, you need a confirmation number†I sat there and asked once again mind you I asked him how to get that # once already. He then says the representative that blocked the account should have given it to us. So once again we explain the whole ordeal and his answer is “Sir I can’t help you, you need a confirmation numberâ€â€¦. Now I’m sitting here going WTF!!! I just asked how to get it. Then he starts cutting me off when I tell him he’s going in a circle. “Clickâ€
Now I’m really pissed what kind of manager hangs up on you because he fails to understand the situation and is just babbling in circles. Any how we call back and get a different service rep. This one a lil more helpful but can’t do anything about the account still. So I ask for a manager. We get another manager who says the same thing. Got to go to a local branch to be visually confirmed. Here’s the kicker there are not any Wells Fargo branches within 14 hours drive of where we live, and I’ll be dammed if I fly to a branch to get access to my account. Well this manager indicated that we would be able to call the branch the account was originally opened up at (Colorado Springs) and they’d help us.
Two days pass, its now Monday (took a whole weekend to do with this bank what I’ve done in 5 minutes with 2 banks with 4 CC and two gas companies) The branch we opened the account up originally with says “you have to call the call center for help†….. Are you serious I called them Friday 3 times and they couldn’t help me!!! No the branch informs us also that if the account remains invalidated or if a letter not sent in stating to close the account and mail it to an address that the money will be forfeited.
So since we called and locked the account, the unlock can’t be done over the phone….. We have to show up to a branch in Colorado, Nebraska, or Texas to be validated…. And if we don’t we lose access to the money in that account…. CAN YOU BELIVE THAT CRAP!!! After this letter gets sent in (Invalidate of course because you know this letter is going to really prove its me after I went through all that crap on the phone and you couldn’t validate me) that accounts getting closed… It shouldn't be that hard to cancel your own CC to prevent unauthorized usage, which now we have to prove it was unauthorized.
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