We filed a fraud report with Wells Fargo bank about AOL and another small business in our home town that deducted money from our debit card without our consent.
Wells Fargo gave us "provisional" credit back on these, and did not contact us after that about the claim.
Two or so weeks later we checked our bank account status to find that Wells Fargo had reversed those charges without notifying us, on the only day we didnt have sufficient funds in our account to cover it. This put our account at $5 overdrawn. As a result we recieved endless overdraft and account overdraft fees ($33 Each and $5 a day after that). AND they allowed AOL, one of the companies we filed a complaint with in the first place, to continue taking money out of our account, even though we had closed our AOL account 3 months previously.
From a $5 overdrawn we ended up with $231.89 "in debt" to Wells fargo. We have tried to contact them numerous times about this, and getting hung up on by the so called "customer service department" after calling us stupid and refusing to hear out what we have to say. THEN we recived a letter saying they have made numerous attempts to contact us with no result. This is after we have been hung up on by them at least 3 or 4 times on the phone. Only a few customer service reps agreed about the charges being a rip off but they didnt have the power to reverse them, and told us to go in to talk to a branch manager. So we called the branch manager. The branch manager doesnt have the power either. So who has the "power" in this bank to help us?
0 comments