In the last couple of months I have been seeing fees assess to my husband and I accounts.in October I canceled an automatic transfer setup for the 25th of every month from my husband account to mine in the amount of $225.00. When November approaches, I noticed that my "mortgage" had not been paid and wanted to know why.
So, I signed online and noticed that my "mortgage" was rejected and a $35.00 NSF fee was assess as a result of them tranfering the $225.00 from my husband account to my student account. I tried to spoke with five different customer service representatives and had one to make sure that the automatic transfrer was Canceled and that lead nowhere. Then I finally was transferred to a supervisor in which she ended up puting me on hold and hanging up on me when I asked why my funds were tranfered without my permission.
At that point, I was furious and was still unable to speak with anyone in regards to this matter.
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