Complaint / review text:
After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn’t touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR’s are going up for at least the next 6 months.
I have evidence that this has happened yet again this month with American Express. I’m frustrated with Wells Fargo and I don’t know what to do as they’ve screwed up my rates.