Capital One increased our interest rate from 9% to 17.9%. We called several times to try and get this changed back to 9%. All the people we spoke to were very rude and some told us they were within their rights to do it. We were told they mailed the information about raising the rates but we never received a letter saying they were going to double our rates. We have been with Capital One for over 10 years and have an outstanding credit rating and have always paid our bills on time. We have had financial difficulty the last few years and rely on our credit card to get by. Our interest fees went from around $90.00 a month to $280.00 a month. This company is heartless!
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