Let me begin by saying I am not perfect. We have been stupid in the past about the use of credit cards and now we are suffering. My wife who is a daycare provider has recently lost a lot of business becauuse of the economy and kids getting older and going to school. We live in a small town and the spots are not filling like we hoped they would. We have lost a significant ammount of income. We have not been perfect in how we handled this and take responsibilty for that but I need to tell you about Wells Fargo Bank and there gross injustice they have served to my family. We are a few months behind on our car payment and the Auto Finance department of Wells Fargo decided that they could deduct money from our checking account.in a way I can understand this. The thing that bothers me is we had no written or spoken notification that this would happen. The ammount was 352.42. So we continued to use our account for small items like a home repair item and groceries and gas. We then decided we needed to make some payment to our car, got online and saw this debit from our account and guess what, we went from being 360.00 dollars a head to -212.00 in the hole. If we had known that WF would debit our account we would have not used the account but no we went ahead and used it and now we have been slammed with 5 overdraft fees of 35.00. I called and said I didn't think this was our error and they "graciously" offered me a 50% reduction in overdraft fees. I told them this was unacceptable. I want a 100% refund becasue this was not an error or oversight on our part. This refund would be 175.00 and I am quite sure that Wells Fargo can continue to run without my 175.00 but in this time my family can ill afford to lose 175.00. Don't use this bank at all they are thieves. Put your money in a local bank, period. Thanks.
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