They have all my personal information including my checking account information. I was contacted on 9/11/09 via email and a phone message was left about my approval loan. The email contained the loan terms and what documents I need to fax back or email which was my driver lic, copy of ss card and pay stub and another document that indicated how I wanted to receive my funds direct deposit or courier. I called Ms Rachelle Miller to confirm reciept of information she said that she has it and that I need to send payment I said what payment I told her why would I send your company money she said it's insurance to cover the loan. She said I need to send $725 by western union. I asked her can they take out of loan she said no separate department. I told her I will think about it. On september 22nd I sent the money through western union to a Mellisa Dean the insurance accountant for Reliance called her with the MTCN number she also said that I would get rememburst for the cost. She said that the deposit will be in my account by 9am on 9/23 no deposit. I called her at 3pm to advise that funds not in my account. She said let me call you back to find out what's going on. Never called me back. I called her at 6pm she acted like she didnt know who I was then she says oh the deposit is in pending status because there's a balance on my account the insurance amount was a mistake should be $1500 so I need to send an addtional $775 to get the funds released at that point I was upset. I told her to cancel the loan and refund my money. Ms Miller said if that's what you want then you have to fax an written request for a refund. I asked her how am I to get my money back she said by cashier check I said no I would like to have it western union like I sent it. She told me they dont do that there. At this point I was really hot. I told her I'm reporting them. I faxed the letter and tried calling her of course her voicemail full and cant get her. I then called back after calling 8 times changed my name she then answered and asked who am I speaking with I then told her who I was I told her I faxed the letter she said call me in the morning so I can get your cashier check approved and sent off right away... Yeah right...
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