Citi Financial Auto: In the end of April, Citi financial auto phoned me about mycar payment that was due on the 27th of April. I told them I was starting work, andhad been unemployed since December 19th. I told them I knew my payment was lateand I would be sending it as soon as I got paid. The woman I talked to was very polite and sympathetic andtold me about a reduced payment plan they had for hardship. There was a reduced payment for a yearthat required lots of paper work to show what I was making and a short-termplan of 6 months. I believed thatnow that I had finally found work, I would be able to rise above my economicstate and pay regular payments again at the end of the six months. She took my information and said that Iqualified. She told me they wouldbe letting me know what my payment would be and I would hear from them. When I got my money to pay them a few weeks later I calledthem and asked about the paper work. The woman that answered said the payment would be $146 dollars and somechange and she had no idea why I had not received my paper work on this. She would look into it. I called back and a woman in South Carolina with an attitudesaid I never had an agreement. She said they never offered you anything. I asked her how would I know what my payment would be andhow long the agreement was for if I had not been told about the agreement. I told her they offered it to me when Iwas about to be homeless. She toldme that if I was homeless I should go live in a shelter and they had neveroffered an agreement with me. Talked to another woman who said the agreement failedbecause I had not returned the papers that were sent to me to sign. I asked if they had my correct addressand they did. Ms Hinson promised if I made a good faith payment then thepaper work would be sent to me and everything would go on as planned for thesix month term lessoned payment arrangement. I sent her all the money I had $161.62 and they charged 14.95to process it. No papers came. Miss Moore promised agreement at 1-888-433-5106 for $320.58this posted to my account on August 1st. Mailed payment to them. Talked to Mike at 877-255-7212 he claimed we never had anamendment agreement and I told him is was a short six-month change. I told him I would be reporting thiscompany to the better business borough as this was terrible customer servicewith promises and received money and then no help. Greta at 972-653-9224 is in TX and this is a direct numberbut after talking to her and her checking in on why I had not received myarrangement said she would handle it. We talked three times over the next two weeks while I waited for her faxto arrive. I had given her ourhotel fax # 808-921-7105. Then shestopped answering her calls even though she said she would be there and neverreturned any of my left messages. Talked to shipping customer number 800-486-1750 Miss Thomasat manager level. She passed me toSamantha Quick who refused to help me. Was given a collections number at 1-888-433-5106 again no one there thatcan help. 9-8-09 talked to Vaughn in TX at 877-575-2838 and he told memy supervisor was Mr. Lancaster and gave me this number to talk to him. 1-888-433-5106. I called this number four times and goteverywhere but Colorado was even talking to someone in the Philippians. No one can help or transfer you to anumber of a person who can. Talked to someone about needing to ship the car and theysaid they could not help me because my account was not up to date. They had not idea who I could talk to. 9-14-09 talked to someone about my needing to leave to themainland to get a job there and needed a letter to ship the car. They called me from an unknown number. Was transferred to Tonya Dobson and shesaid her direct number is 303-649-7001 at extension 49036. She had me talk to Philip Samsonwho walked my information to the head office. He knew what kind of letter I needed and every thing, he hadlived in Hawaii and had to do the same thing. He was polite and helpful for now. We talked about having to give up the car if I could notmove it to the mainland where I had work. Tonya came back on line and said they rejected the lessoned payments andclaimed that they had switched policy mid stream during my first offer fromthem to present day. And that theyrefused all offers due to people still loosing their cars due to unpaidbills. She said she couldarrange for someone to call me for pickup before we left Hawaii if I couldntmake that payment. Now they wereoffering $110.00 amendment and give me the letter to ship the car. I told her I did not trust the companyas I had sent them money two other times and they had lied to me. She promised to make this happen andthat she would answer her direct number and had deliver the paper work to thecorrect offices so I got my letter to ship in time. She said the letter people needed up to three days to prepareit. 9-15-09 Sold a bike last night and have the needed money forthe arranged payment. I am trusting them to keep their work again as I givethem my last money needed to survive here in Hawaii. Called Tonyas personal direct number of 303-649-7001 andfound it goes nowhere. Ittransferred me to another woman who said she could not transfer me and refusedto help after I explained that I need to talk to Tonya and this was arrangedyesterday and is time sensitive. She hung up on me. Calledback that number another woman was friendly but could not transfer and sentTonya an email to call me. An hourlater and nothing. Tried thatnumber again and got sent all over the place and put on wait list as operatorswere busy. Finally go someone who sent me to Tonyas office number justcaught her as she was leaving her office. She slipped up in the conversation and said she got the email the emailand I had just caught her in time. I asked for the information to post the required amount and she gave methe address and told me she noted the account to have them contact her firstthing in the morning. She said shewrote a note to self to do this at 6 am when she arrived in the office. I told her to call me even if it wasbefore 8 my time so we could get the shipping letter processed. She agreed and noted the account that Ihad said to call her back early. (Another operator read the notes to me the following day) She promised to call and hand deliverthe letter to the appropriate offices and stated she knew a supervisor thatworked in the dept that writes the shipment letters. 9-16-09 Spent the day on the phone with several people fromfinancial auto. Tonya never calledand I could never reach her. I wasput on hold 25 mins. Two times and then disconnected. After 5 hours of placing phone calls and getting nowhere Iquit as their offices are now closed. No response and no fax and no papers for shipping my car. I got a Miss Hampton to give me PhillipSimontons number at 303-649-6823 but it just goes to his voice mail. He is supposed to be a vicepresident. I left messages noreturn call. 9-17-09 I leave Monday for the mainland. I will try again today. After reading usacomplaints. Coms onthis company I doubt I will have a car on the mainland. No one helps. It is funny how the same names keep popping up in thereports and all the promises and verbal agreements ignored. Is there someone who can stop thiscorrupt company. My credit will beruined and I will have no car if they dont honor their agreement and they tookour last money to eat and live until we leave on Monday.
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