I was solicited by phone to allow a Salesperson to show me how I can save a small percentage on Credit Card transactions for my business. I was told it would take 15 minutes of my time.
After two and a half hours, and numerous phone calls to the Manager, I was told that if I started with Momentum Payment Systems, I would be reimbursed for any cancellation fees my previous company would charge me.
The Manager, Adam Garrett told my Rep. That my cancellation fee with my other company was $250.00. Once I was charged the fee by the previous company, and I sent proof to Momentum, that $250.00 would be deposited into my bank account immediately. When I told Momentum that I was being charged $495.00 by the previous company, they said they will research that and someone would call me right away. I NEVER received a call, and my Sales Rep. Has left the company without being paid by them!
Now, it's 45 days later, they have their proof that I paid $495.00 to cancel my previous company, and I still have no reimbursement, AND they will NOT rebate me any more than $350.00! They're accepting culpability by sending me another $100, added to the $250.00 to make me HAPPY!
I did not want to cut ties with the previous company, as I had only been with them for 5 months. Why would I want to pay $495.00 to cancel, if I'm trying to SAVE a few dollars on transaction fees? Makes no sense! Watch out for these High pressure sales calls, if you're happy with a company, STAY with them! I have filed a claim with my Attorney General's Office, and next, the Better Business Bureau, since they are a member.
0 comments