To Sovereign Bank/Bank of Santander This letter is to inform you and everyone else out there, the general public and the government of your crooked practices in banking. I am a single mother of two struggling to maintain my household. I have a hard time putting food on the table and keeping a roof over our heads, so every once in a while I will make a mistake on my finances. I will accept responsibility for that and dont have a problem paying the fee that is associated with that. My problem is when during a holiday weekend I make a number of transactions that I know I have money in the bank for and come the next business day you guys decide to put a check which is the largest amount transaction ahead of all my other smaller transactions and therefore it makes all of my smaller transactions which I had the money for bounce. The check was for 169.10, all of the other transactions were for the following amount: $18.86, $17.05, $13.71, $10.70, $7.23, $2.12, $2.12, $2.12, $1.07 A total of 74.98, you guys charged me $315.00 for 74.98 in which the money was in my account when I made that purchase. There is also a pending transaction from an online payment I made for 74.13 which I had the money for also and now that will not go through and I will end up with another 35.00 overdraft fee and a late fee that the vendor will charge me in addition to the 30 fee they will charge for my payment not going through. Now Im -385.00 and counting and that was part of my rent money from my next check. What am I suppose to do now? Instead of paying 35.00 overdraft fee for the check of 169.10 I had a total of 315.00 plus the pending charge. I called your bank and all they were able to do was refund 70.00,2 of the 9 transactions that I had money to cover. This is not right! I know we as adults have to be responsible for keeping track of the money but we are human and we make mistakes. These mistakes should not cost us dearly and put us at risk of losing our apartment because we couldnt make the rent because the bank took 315.00 in fees. Seriously, you want to charge me 35.00 for $1.07 because thanks to you organizing my transaction from highest to lowest, instead of organizing them in the manner that they happened. You the banks should be ashamed of yourselves, we are not rich! We are struggling to survive and feed our children for you to be stealing money from us like this! I hope you know I will be sending this letter to everyone, the papers, the government, every blog and website I can find to warn everyone and make them aware that Sovereign Banks practices are malicious and deceiving! You could-of given me a break since it wasnt common practice for me but you show no mercy on us the hard workers of America.in this economy you should not be taking but helping, I will close my account with you guys and I hope the rest of the country does the same and we put you out of business.
0 comments