DO NOT USE LoanMediate.com!!! We started the process of modifying our home loan with them back in Feb 09 and paid $2800.00. We were told that it should take 45-90 days. We expected calls/emails with status updates, but NOTHING! We tried calling them and it goes to voicemail and then no one ever returned our calls. I finally started emailing them and was in contact with Caitlyn Pruitsma who continuously told us that the person who was working previously working on our case is no longer with the company and gave us a new contact and promised a follow-up from them. (Caitlyn - SURPRISE, SURPRISE is now [as of Sept 09] no longer with the company) Ethan Coronado was our 1st contact, super nice and very convincing. Then it was Shellie Lockard, then Elina Kolchanova, then Peggy Lytle, then Daniel Velasquez, then Dekeita Jerricks. They would try to convince us every time that there was nothing to worry about and that they all work together as a team. They continually told us that they are looking out for our best interests and if they cant help with a modification they have no problem what-so-ever to REFUND our money. We contacted our mortgage company to find out that LOAN MEDIATE had only contacted them once in 3 months. (all-the-while, I was in email contact with Caitlyn questioning their work ethics from Apr-Sep09). We finally received a phone call from Daniel Velasquez after 5 months, stating that we didnt qualify for a modification at that time. (the only phone call in 5 months) Per their contract: If we determine, within 30days of the date of documents package submission to the Lender that you will not qualify for a loan modification we will unconditionally refund your money. Well its been 7 months and after asked for a REFUND a million times since and they continue to say they are still looking into a program that will work for us. I contacted our mortgage company a couple of days ago just to find out that Loan Mediate hasnt contacted them since MAY!!! Needless to say, maybe we waited too long, but we contacted our lawyer and he said to request a refund per him and if they dont comply he will be contacting them. I emailed Dekeita (the only one we know is still with the company) and she replied with: Well I will forward this to the accounting dept also we have 15 business days to return your moneyThank you and have a great day UM, our day wont be great until our money is REFUNDED!!! DO NOT USE THEM, they may be of help to a small percentage of people, but all the complaints that are now popping up on the internet about them say basically the same as what Ive mentioned above.
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