I had property damage from a contractor working on the next house. When I discovered the property damage I contacted Premier. I was jerked around for nearly a month before having the claim rejected. I contacted Frank of Premier on August 5 and he kept telling me that an adjuster would call me by today or tomorrow. After a few weeks of this I started calling Frank 3 times a day. Finally towards the end of the month an adjuster called me up and said the underwriter had not been contacted until August 18.
When the adjuster came out apparently he already had his mind up that this claim was going to be rejected because he did not bother to take pictures of most of the damage and didn't bother to inspect the roof. Also because of being jerked around for nearly a month and not doing any work on the interior because I believed the adjuster would prompty come out and I wanted him to see the original state I lost a month's rental income because the place was unlivable so I couldn't rent it out.
But the story gets even worse. I gave Frank my credit card info thinking the insurance was being paid for and renewed. Over a month later when I contacted the owner Len Garza I found out that my insurance had not even been renewed so I had no insurance for over a month! And even worse, he told me that my insurance was going up because my house had been vacant for over 30 days. I told him that if an adjuster had been sent out promptly as promised the house would now be rented out and would not be vacant. He also said that Frank no longer worked for the company so he had no knowledge of what went on.
In the end, the only thing that Len Garza, owner of Premier did to correct for the horrible service was he changed his website that said an adjuster will contact you within 5 working days to an adjuster will contact you within 5 working days or longer. He also said it was my responsibility because I shouldn't have believed everything Frank told me. Some big help!
Needless to say now that I have found I no longer have insurance with them I have taken my business to an insurance company that charges about $600 less per year and gives much better service
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