American Family is a Rip Off company. After paying my premiums for over 30 years I filed my first claim this spring. I had hail damage to my roof. The adjuster who was sent out was rude, talked down to me lied about everything. He even told me I didn't have hail in my area. I was home and outside when the storm hit. He told me that while looking at the 2 stacks of shingles in my next door neighbor's drive way. They had 100% damage to their roof.
After several months of trying to get another adjuster to look at my roof American Family sent the same liar back to my house. This time he came with my agent and met with my contracter who pointed out to them all the hail dents in my roof. They said they didn't know what caused the dents, but they knew it wasn't hail and they don't cover it. The adjuster also told me he had been in the business over 20 years and I am a woman who dont know anything about roofs. That is when I threw them off my property.
I reported this to the NE State Insurance Department. They did nothing. They said that the pictures American Family sent them did not show hail damage. They were supposed to be investigating American Family I thought they would look at the pictures I sent but I guess not. The adjuster didn't take pictures of my hail damage. So I dont know whos roof they were looking at.
I had 3 contractors look at my roof and all 3 agreed that the damage is absolutely from hail.
I just dont want anyone else to go through this. If I would have been told my insurance doesn't cover hail damage even though it says it will, I would have gotten my insurance somewhere else.
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