On April 20, my spouse died in the home of the huge coronary attack. I'd four teens athome at that time. My partner had $395.06 in his bank account at BB & T in Moneta, VA. On June 2, I visited the financial institution and offered the Client service representative. With (1) an authentic Death Certification; (2) Their last record displaying the $395.06 stability in his consideration; and (3) the Initial Will my spouse had drafted making anything he possessed in my experience. I had been repeatedly guaranteed by B-B & T they might "... Mail-me a look for the total amount."
I asked the CS consultant if there is other things I had a need to do to get the resources from his consideration. Her response. "No. You have all of the paperwork so as." And so I waited... And waited... Went back to the exact same department (they'd transferred next door meanwhile).
Within The next three years, I went in to the lender repeatedly... (atleast 10 times) asking concerning the identical scenario. I talked using the same CS representative. On atleast 4 events. Every time I went in, I'd the same files... Death Certification, May, last assertion. Experienced the exact same tale again, and again, and again. Every time I had been guaranteed somebody might contact me back. Even today, no body has named me, and that I certainly haven't gotten any check.
Long story short... Today (9/1/09), I NEVERTHELESS don't have the money. The financial institution actually had the audacity to inform me I OWE THEM $45.00 in facility costs!!! The whole $395.06 was consumed up in "Inactive account fees" and "delivered declaration fees"...
To whatever you people protecting B-B &T, and informing everybody to "learn how to handle your cash greater, etc."... How would you clarify THAT ONE!
BB & T plain out TOOK my partners/my cash and will not explain why. Today they're stating "its too late" to complete something about this. They set me down and offered me the run-around for FOUR DECADES plus they are informing me its too late! Incidentally, I'm processing case against them for this and that I do not care just how much it charges. I will invest $30,000 or even more to create them spend me MY MONEY.
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