I visited Firestone for car-service in July. They worker was good enough to sign me-up for charge card bill with CFNA to ensure that I get 10% off my support. I acquired a 90-day interest-free offer so long as I taken care of the minimal cost every month. I chose to spend everything down in 2 funds; one cost at start of August plus one at the conclusion.
On Aug 25, I named directly into CFNA to ask why the declaration is displaying late charges and attention cost without getting any cost from start of the month. After searching around, I pay the incorrect handle on my cost for ebill in Bank of America. The issue was that there is NO cost tackle on my declaration after I recorded into CFNA, and so I wrote along the tackle for that car-service. I named directly into request my money-back, they're just returning late fees and never eliminating fund costs. After I stated itis not my problem that there's no tackle on my declaration online to create cost to, the respresentative recognize it's not my problem but there's no method for her to provide me my cash back.
The 2nd time I named CFNA customer support, they stated that they eliminate late charges for me personally like a courtesy, they're not necessary to achieve that. Additionally, my situation may be the very first time actually occurred. This really is undesirable customer support review to others. Easily wish to create a cost, I ought to have all of the info I want from the declaration on-line and never need to contact customer support to request handle. Itis also incorrect to RECOGNIZE it's not my problem HOWEVER cost me due to their own error.
Overall, they've poor customer support as well as their web declaration is just a fraud to everybody depends on web to pay for their expenses. When they can't direct me to wherever the tackle to deliver the cost is on the declaration online (that they could not, therefore wound up providing tackle verbally within the telephone), then there's an issue. Maybe it is period in order for them to find out about web and ebill
I'll stop my charge card from CFNA given that they clearly do not have a me like a client.
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