Pinnacle Financial Group located in Minneapolis, MN is in direct violation of the Fair Credit Practices Act.
Should you ever have to deal with this collection agency for any reason, be sure to quickly read up in advance about your rights provided to you by the government in regards to debt collection.
Pinnacle Financial practices, harassment as described in section 803 parts a1 and section 806 parts 2,5, 6.
I was harassed and yelled at by an employee by the name of Laurie, they do not fully disclose their names.
She was disrespectful and immature.
After 3 attempts to contact a manager looking for an apology in attempt to resolve the issue, I was sent to voice mail each time (probably not even an actual manager... Keep in mind, debt collection agencies just pass the phone around to their friends and they make claim that they are the manager.)
After never speaking with a manager, or anyone else after the incident I got the computer starting typing up my letter!
I have sent my return-receipt-requested cease and assist letter today!
I will not be doing business with this debt collection agency, I have contacted the company that I directly owe the money to and have been making payments there.
I haven't decided if I want to pursue a civil suit, I may... I could use 1,000 bucks!
Please... Know your rights!
... And exercise them!
Good Luck everyone.
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