I have been a customer of Desert Schools for 4 years now. I joined because my husband had been with them for 20 years. My favorite feature about them was the live online banking. You could make a debit, immediately call their phoneline or go online and it would already have posted. This comes in handy when two people are using the same account.
Recently, they went through a "system's upgrade" and now there is a 2 day hold on all transactions and no transactions will post over the weekends. However, this week, we did not use our debit cards during or after the weekend. It is now Friday morning and I look at my account to find several transactions for 62 cents, 70 cents, a dollar or so here and there, no transactions over 10 dollars even. Every single one of these debits that have just shown up on my account yesterday all have a $30 NSF fee attached to it. I have $270 in NSF fees ALONE! Normally, the credit union would stop our accounts and no debits could go through after 0 dollars. How is it that I don't use my card for a week, and on Friday morning I have $270 in NSF fees? And how would Desert Schools consider this a "system upgrade"? I have read that Compass Bank has also been listed on the Rip Off report for this very same thing. What can I do to get this money back? This is robbery! They let a 62 cent transaction go through so they could charge me $30, and not once, 7 times!!!
Next, my husband has a separate account. He received a check for his birthday for $25. He took it to the bank to cash it. They gave him his $25 dollars on Tuesday, and then we looked at his account today and they charged him $30 NSF fee. His account is not overdrawn. I find it strange that this all happens in the same week.
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