Complaint / Review
Ocwen Federal Bank Collections Management - Tom Melchionna/Traci Becker
Ocwen Federal Bank Collections Management Tom Melchionna Traci Becker target excellent employees to be terminated, cheat Ocwen out of money to pay favoritable employees, and lie to Human Resources cheated employees and screwed the customers even more

As an employee of Ocwen Federal Bank for 5 years. I have seen it all.in October 1998, I reported to my manager that we were not posting payments in a timely mannor. I even had a borrower certify mail a payment, which was signed for but not posted until 9 days after signing for it.

My manager was too lazy and did not report this to senior management. Three months went by and still in December 1998, January 1999, Ocwen was still posting payments over 10 days from the date the payments were post marked. Late charges and 30-day credit reporting would not be removed because Ocwen denied the payment posting issues. I was than talked about by Ocwen Management as a constant complainer. The same with escrowed accounts.

Ocwen would fail to pay for a borrower's homeowners issurance, in which Forced issurance was than placed on the account, than overcharge the borrower, increase the monthly payments, in which the borrower would not pay because of Ocwen being at fault, and than the loan going to foreclosure in error.

Another is charging the borrowers the property tax penalties in which Ocwen was at fault for paying an escrowed accounts taxes late. There is so much more, it would take me a week to type it all down here. The reason why this company is awful, is its employees up to senior management. Lazy, sweep it under the rug, unprofessional, inexperienced employees. I hope this company falls apart quickly.

As an employee I had to deal with two people in Management. Tom Melchionna and Traci Becker. These two are unbelievable behind closed doors. Miss Becker would personally tell me as an employee who she was out to have fired because of personal dislike (Rosalie Galarza, Stewart Curet) Tom Melchionna also targets employees and treats them different from the rest.

Tom has personal feelings for one of his employees and favors her by buying her gifts, giving her a higher raise, and recognition. Yet harder working employees get ignored, shunned, and no recognition. I feel sorry for anyone who has to work under these two managers today and in the future.

To all borrowers, I hope you get revenge and resolution. I know the stress dealing with this company has been difficult. This is one employee in a supervisor position that will go above and beyond to assist borrowers. Stewart Curet-Floor Lead.