I had a small account that was not being used along with a debit card. I had a savings account and a main checking account. The small account apparently had some charges that were not authorized and I kept a minimum amount of funds in that account. All of a sudden I get these outrageous overdraft charges and contacted the bank which is directly accross the street from me. Well when I spoke with the lady there she contacted a 1 888 717 3999 number and allowed me to speak with a representative fromt he customer solution department. She went ahead and took the information and was to file a claim to resolve the issues of the overdrafts and charges which were wrongfully charged to that account.
Instead there was no claim filed and no paperwork came to me to sign so instead they drained my savings account and caused my main checking and savings to become charged over a thousand dollars and are continuing to charge my account because I have automatic deposit from my V.A. Pay.instead they are continuing to charge my account all because the claim was ignored and after calling again I spoke with a lady named Gracie and found that the claim I filed with her was dismissed and after calling again and speaking to another person. He was the one to confirm that my claim had been dismissed just like that. He then reactivated the claim and gave them my name and address so that they could send the paperwork to be signed to follow up on this he told me that they can only file a claim for the past 60 days and no further. When I brought up the previous claims he insisted that only 60 days can be claimed.
Now I received the paperwork with the wrong name and the almost partially correct address that luckly the postman asked me if this was mine while waiting for the mail.
Here they have left me without living funds and am not able to make my V.A. Appointments and unable to buy groceries or pay my bills. I have no idea how to handle this and when I go to the bank to speak with them, it's like I am wasting their time and their money. Looks like they can turn on you like a poisonous snake without help.
I figure the only way to stop this is not to bank with them at all. Once I looked on the internet and found hundreds and hundreds of complaints against Bank of America I felt so stupid in even dealing with them. It's a real shame that after being with this bank for numerous years they decided it was an easy way for them to make money.
My name is Jacob Johnson and my email is [email protected]
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