On Monday July 6th, my husband paid our mortgage using the online payment option, unaware that an automatic debit was scheduled. He advised me of the payment, I immediately contacted the Fifth Third customer service department, advised them that we had made the mortgage payment, and wanted to ensure that the automatic debit would not take the funds as well. The representative placed me on hold for approximately 10 minutes, and upon returning to the line, advised me that she had contacted the Bill Payer 2000 Service, and the funds would not be deducted a second time.
On Tuesday July 7th, the funds were deducted again by Bill Payer 2000 and my account was hit with a $99 and $37 overdraft fee. I immediately contacted Fifth Third, and spoke to another representative; once again I was placed on hold while they contacted Bill Payer 2000. Upon returning to the line, they said that the additional deduction would be reversed and they could reverse one of the $37 overdraft fees, but that I would need to contact Bill Payer 2000 for reversal of the $99 fee. They also advised me that Bill Payer 2000 would not attempt to draw funds a second time.
On Wednesday July 8th, the payment was presented again by Bill Payer 2000 and my account was hit with a daily $35 over limit and $37 overdraft fee. Again I contacted Fifth Third, at which point they finally provided me with the contact information for Bill Payer 2000.
When I contacted the Bill Payer 2000 service, I spoke with a supervisor (Jacob Hendrix) who advised me that they did not have any record of intervention by Fifth Third until July 8th, and that they did not assess any fees on my account, only Fifth Third did.
Today I was able to have a Fifth Third Customer Service Supervisor credit my account for of the fees that were charged to my account, in the amount of $102.50, but she did not return the entire amount, since it was against the company policy. They acknowledged wrongdoing, but still kept over $100 of my money.
0 comments