While already in the process of going through their "Hope" department, while still with Countrywide, Bank of America takes over decides we do not need that program, shuts down anything to do with it and then forces us to escrow claiming we were late on our taxes. Every year before we have always paid them in the same time frame and with out any notice, one day I try to make my payment online and it won't allow me to enter our original payment, instead it had increased drastically!
We have written to the corporate office and to the office here locally in Dallas, TX with out any response except for a letter we received the other day stating they will no longer accept our original payments, instead, they will send them back!!!
To Bank of America: If we were already dealing with the HOPE Department before you took over, what the hell makes you think we can afford to escrow??? Let us pay our taxes like we always have and quit trying to pocket more of our money!!! My husband is due to be laid off in July, I hope you enjoy selling my house for a fraction of what we owe. With the economy the way it already is, why would you intentionally hurt your customers this way. I have read other rip off reports, we are not the only ones dealing with this. Shame on you BOA!!! We have requested to talk to someone face to face, so far, they would rather hide behind their nasty notices. DO NOT TAKE A HOME LOAN OUT WITH BANK OF AMERICA!!! Please find anyone else, they will force you to lose your home!!!
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