December I refinanced my home loan, moving to a local lender from Countrywide Home Loans.in January, a statement of 2005 escrow payments showed a payment on 12/2 on Activity — County Taxes. My taxes were never paid.
I did receive an escrow pay-off check, but it was short by several thousand dollars. I wrote a letter to the department that generated the report.in April, a form letter told me that further research would be required by the Escrow dept.
I wrote a recent letter to the Corporate Counsel, but there is still no response. I am not sure of the next step, but this has never happened to me on closing a loan before. It is impossible to talk to a person on the phone and even the voice response unit sounds peeved.
While looking on Countrywide website, I found at least four different departments that manage escrow. This is a situation that can easily result in poor customer service, such as that I have received.
I want my money back. Where did it go? It sure didn't pay my taxes for 2005.
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