Unsatisfaction with Colombana's firm - Mortgage relief law center (MRL) and its sub-agency
Summary: I wrote a check of a full up-front fee to MRL, signed all paper with the firm's name on it 3 months plus ago. Now the written promise of 90 days has passed, but the result is unclear, and refund is not honored, and all responsible people are not reachable. I tried to get the MRL revised the contract and work out some arrangement to make sure my wait time is not indefinite, and I don't loose all money if it fails, but again their people of authority are not reachable. The whole 3 months plus, there was no lawyer talking to me. I recently learn that this is unethical.
Today MRL still have my file, one of the clerk estimate another 45 days.
The day before the manager at MRL became unreachable, he told me that they didn't know that I've been lied to, the people I initially worked with are only their sub-agency/partner. I do not find this argument solid, the whole process, I did not see anything that says this at the time of signing contract. I did not hear of it either. All paperwork point to a binding contract between me and MRL (Mr Colombana's law office), and my check was made out to the MRL.
= more detail
Initially I feel this is only the problem with the sub-agency as they mispresented themself as employees of the lawyer, but further into it, I feel that Colombana's firm should
Be responsible for this:
- Another disturbing pattern is this. As soon as I mentioned the promise written in the contract, I start to lose contact with the person I am contacting. It started out with
The head of the sub agency, then the office manager at the Colombana's firm. The pattern is similar, the person said he would get back to me, and that point onward - the
Following 1 day, 2 days, and further, I can't longer get to this person. I either got answer machine or a clerk promise to relay my message. Last time when I could speak to
Comlombana's office manager, I mentioned that I maybe OK if they let me temporarily take back a part of the fee, and then later on I can pay them back when they are done. That
Way I can ensure that they motivated to work on my case. It has been days since. I am now trying to reach Mr Colomban himself. I placed 2 calls, and lelf messages for Mr
Colomban. Waiting for him the whole afternoon now. Why can't they get back to me? Are they too busy after taking the complete fee?
- I am unhappy with the way this was setup, the run around, and no clear person of responsibility. It took away too much of my time in calling different people, and waiting for
Responses, convincing people... I feel that this is a rip off deal because I paid good money and I still have to keep on calling, contacting, just full of uncertainty. If I knew
This, I would just do the loan mod myself, why bother hire a professional team.
The whole first 3 months I got 1 single phone call initiated by an MRL clerk, for my updated financial statement which I sent them the next day. Other than that all phone
Conversations were initiated by me. I am not happy about this either.
I do not understand is why does the Colombana firm does not know about this misrepresentation.
Why didn't they have any form to ask me for acknowledgement that I know I work with a middle man?
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