We got involved with this company and it's rep Mr. Humberto Cuevas in March. We were told we qualified for the Home Equity Leveling Program (H.E.L. P). Mr. Cuevas took our information and "processed" our info, met with us with paperwork showing reduction in our mortgage, reduction of interest rate and reduction of monthly payments. All that he represented from his appearance, paperwork and knowledge of real estate loans and mortgages was all very believable even more so with his stories of how he had just helped a single mom from foreclosure. He further stated we would get weekly calls to update us on our file. We paid this company $2000.00 for their assistance.
As of this date, June 22 this company has done nothing for us. We have been hung up on, lied to and ignored. They have closed their office in Glendale, disconnected their phones and Mr. Cuevas will not answer his cell phone. The last time we heard from Mr. Cuevas was on 5/12/09, when he promised to close our file personally. The last time we spoke to anyone from this company was on 5/28/09 who promised to call us back with an update. Never happened, still waiting.
We are currently dealing with our lender to try and modify our loan and hopefully keep our home. Our lender has never been contacted by First Premier or Mr. Cuevas on our behalf. You see, after dealing with this company not only are we out of $2000.00 we are now behind on our mortgage payments.
Through some investigating, we found out that our file has been turned over to a new company called Security Financial Protection Group / Certified Financial Protection Group located in Temecula, CA who told us they would do what First Premier failed to do for us for a fee. Sound familiar? You bet, another scam.
These companies and those who represent them are ruthless and are driven by greed. Please beware and do your research, had we done so we would not be in the position we are in. Both this companies have an F rating (the worst) with the California Better Business Bureau.
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