Here is my letter to USAA It says it all.
Dear USAA, 6-15
I am sad to say that I will be ending my 60 year relationship with USAA. My parents used usaa for 40 years as well as my wife's parents. My wife and I felt we should continue with USAA to protect our assets as well.
Our USAA products (my USAA number is *)
One car lone
Our mortgage is with USAA
Our mortgage insurance is with USAA
Our saving and checking is with USAA
Our car insurance is with USAA x 2 cars
This all started two years ago when we had a fire in our chimney. We had no idea! It wasn't until last winter when we had a fire in our file place and we could smell smoke throughout the house. We contacted a chimney repair company to come out and look at the problem. That's when we found out that we had had a fire in our chimney and damage had been done to the inside walls, brick and liner. We decided to contact USAA and make a claim. USAA come out and surveyed the damage and paid the claim. Then came the hailstorm. Hail the size of baseballs, damaged both cars, patio cover, windows, A/C unit and totaled the roof. So once again we had no choice but to contact USAA and file a claim. USAA sent an adjuster out and he surveyed the damage and decided what it would cost to repair the damages. Both cars were totaled by USAA. The roof was a total lose, ect
USAA decided on how much it would pay on the claim and paid the money. As a result USAA has decided to change my status to a high risk customer, raise my mortgage insurance from $ 1436/yr in 2007 up to $ 3,715.00/ry in 2009 and I'm sure my car insurance will go up as well. What is the use of paying an insurance company every month for years only to have them raise your premiums the first time you file???
On Wednesday June 10th I contacted Robin Premock with USAA and explained to her how angry I was about the rate increase and that I wanted them reduced. She listened, took down my information, and told me she would research the situation, talk to the necessary people and call me back on Monday. I said no I don't want to wait that long. She then promised to have someone call me back on Thursday. Thursday no call, Friday no-call and on Monday at 1pm central time - no call so I called her back. She told me she spoke with her supervisor Melody Grainger and there was nothing they could do for me. So I explained to her that my wife and I will now spend the next several weeks moving our car insurance, mortgage insurance and banking to another company and if I can I'm going to move the mortgage as well.
To a big company like USAA I'm sure I'm small potatoes but that's all I have so I guess I going to pick up my potatoes and go somewhere else!
Sincerely Yours
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