In April my home in Schoolcraft, MI suffered extensive hail damage. My roof and windows were destroyed to the extent that I could no longer live in the house. I had to move out and rented an apartment.
I contacted my homeowners' insurance company USAA. They had what they called an independent estimate and offered me approximately $12000 plus $5000 if they approved of the job after it was done.
I called three contracters at random out of the phonebook and each independently gave me estimates of over $32000.
I informed USAA of this in writing and they were unimpressed and simply issed a check for $12000 to me to be cosigned by the mortgage holder Standard Federal Credit Union in Kalamaoo, MI. I mailed the untouched check back to USAA.
I contacted the State of Michigan Insurance Commision in writing and they wrote that their hands weretied because USAA had gotten an "independent appraisal" and had issued a check.
I was not able to pay rent and a mortgage as well, as I am retired and on a fixed income. As a result, I was not able to pay the mortgage and am being foreclosed. I asked the mortgage holder in writing to assist me in taking on USAA but they declined. The house now sits abandoned.
I have been a USAA customer for over 36 years. Until recently I obtained all of my insurance products, mortgages, bandking, credit cards, auto loans, etc. From them.
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