Complaint / Review
Wachovia Dealer Services
Improperly REPOSSESSED VEHICLE without NOTICE OR WARNING after Midnight! Arrangements made w/Wachovia to catch up on 2 pmts

I have had my loan since and have less than 12 months left to pay. I was 2 payments behind after loosing my job, but made arrangements with Wachovia regarding this situation.

I was called on a daily basis and harassed by Wachovia, despite the payment arrangements made, which gets mentally exhausting.

As I was just getting ready to go to bed, I noticed a tow truck in my driveway taking my vehicle or REPOSSESSING MY VEHICLE. I was in a state of shock, especially when I made a payment 15 days prior and had anothe payment scheduled for that week! Needless to say, my vehicle was towed out of State, about 2 hour ride away.

When I called Wachovia the next day I spoke to "Tony" to ask what needed to be done to get my vehicle back. "Tony" was verbally abusive and told me "You don't deserve to have it back" then called me a "Dead Beat... Low Life" who can't pay my debt, along with many other nasty comments and names attacking my character.

"Tony" then told me he would have to "Think about letting me have my vehicle back and wait to hear back with the decision." After several hours, and many calls, I found out I had to pay a total of $1,284.56 ($984 late fees, $300 repo fee to Wachovia & $217 storage/towing) to get my vehicle back.

I sent money Western Union, had to wait 2 days for them to process the paperwork, then had to drive almost two hours to pick up my vehicle which I found had body damage to the rear quarter. Now not only do I have this expense, but damage to my vehicle???

It is my understanding that the towing, storage, & repossession fees were unlawful since I was not given any prior notice of their intent, and for me to get my vehicle back, the only thing I should have had to pay was the past due amount owed on my loan. I called the Banking Commission, and they haven't heard a response from Wachovia and its been over 30 days. I don't understand where I can get some help with this situation? Please give me some guidance or help to fix my vehicle and recoup any money that I am owed for these wrongfully charged fees.