Im a charterone / citizens bank customer from 2003. I have more than 80k in deposits in various accounts in the same bank. Im from Ontario Canada and working in USA.
I went to Citizens branch in 1000 Portage rd, Niagara falls to with draw 6000 Dollors. The bank manager asked for my ID and i provided my driving license. He told me he cant let me do the transaction as my id is a Canadian Driving License. He insist if i can bring Passport then he can let me do the transaction.
So i went back to my car and brought my passport back. He verfied everything including SSN and filled up the withdrawal slip by himself. But then he told me he dont feel giving me the amount and hand over back my documents and the withdrawal slip filled by him.
I asked is there anything wrong and he replied me he dont have to give me any reason, I was very upset also got worried as i thought some thing wrong with this account. Also i told him i need the reason as my direct deposit also going to this account. He again told he dont have to give me any reason and i cant with draw.
I did few transaction through that branch previously. But I went to another branch which is about 5 miles from there and I was given my amount without any questions at all.
I feel so much upset over this incident and above all im not even able to complain about the things happen at the branch to anyone in Citizens Bank.
I thought to talk to the Manager for that branch but i find out he is the Bank Manager. His name is Joe Filipski Branch Manager (NYR178)
Also the Ids i provided are the one i gave at the time of opening the account.
I would be happy to provide more documents in case if he really suspect me to prove my identity. Im here in this country for 10 yrs and i never had this problem before.
Vinodh
Niagara Falls, Ontario
U.S.A.
0 comments