*This is the same letter I had e-mailed to Citizens Bank complaining about their services.*
I am very disapointed in your services.
My account has been overdrawn way too many time NOT intentionally. My bank branch manager told me he successfully place a block on my account to block all overdrafts.
This isn't fair that my account has been still getting overdrawn so often with high fees and surcharges. I was charged $222.00, $74.00, and $37.00. I would appreciate atleast a refund of my highest fee of $222.00. It isn't fair my local bank branch manager told me he could STOP all overdrafts to my checking and savings account and overdrafts including ATM transaction are still allowed to go through.
This isn't right at all. This is ludicrous. It's NOT fair. I have lots of bill that need to be paid. Your going to have to work with me on this. All I ask is for a little help, and Citizens Bank can't even do that for me. I asked to have all overdraft transactions to be blocked, is that so much to ask? I wouldn't think so. I though Citizens wasn't your typical bank, but now it's start to seem all to typical if Citizens can't even honor a simple request by a customer.
This is an outrage. If I don't receive a refund of atleast $222.00 soon I will have NO choice but to cancel my account and switch to another bank. I think think you enjoy losing valued customers, so I'm giving you yet another chance to prove yourselfs worthy of my business.
So please I ask you just this once to make these corrections to my checking account. It just isn't fair that a bank manager tells me one thing and means another. I deserve the truth, and NOT to be lied too. They told NO transaction would be allowed to cause overdrafts to my checking account.
I am also disapointed about the fact when I make a master money purchase several days even a week to be posted to my account, this makes it exstreamly hard to keep track of my transactions therefor causing many overdraft on the same day quite often.
This system needs to be fixed. I can't have all my tranactions being debted on the same day in any given week, that just asking to be overdrawn. The system needs to be fixed so all transaction show up on the same day of the transaction NOT three, four or five days later. This system is crazy. Having a system this disorganized is terable and will destroy many others finances as well. Unless I am refunded for these overdaft and other fees, you will being a valued customer. I am very dissatified with your whole checking and debiting system and are planning to file a compliant with your management.
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