I am a business owner and a customer called me today April 15 to complain that I charged him again for a service he never bought. He did buy a service from me on Feb. 14 for $260. When he checked his online statement today there was a 2nd charge from my business on his statement for $220 - with date of April 10 transaction and clearing on April 13. But he did not come into my store nor order anything from my website. I called my Merchant Card service provider and they confirmed only the Feb. 14 charge of $260 and NO CHARGE of $220 in April at all. Merchant processing said the mistake came from Bank of America side, maybe they keyed in a transaction again by mistake.
I am suspicious since it is 2 months later. BofA can do this and if people do not carefully check their card statements they would end up paying BofA this extra amount of $220 or whatever other fake charge is there and BofA could further claim huge profits to the media. This could just be a one-time error, but in all my years of using credit cards I've never seen this scenario before. It makes me wonder if this bank and others are out of control, or offering incentives to their staff to increase profits anyway they can or is their a mole, a sabatouer in their ranks, or is it some off shore group in Romania of Mumbai that is doing the processing and hoping customers do not review their monthly statements. BofA then pockets this extra cash.
Beware - watch your credit card statements like a hawk and business owner be on the look out to for yet more corruption from the financial industry.
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