Trial order of their product. The product did nothing for me. So I just forgot about it. Surprise. A bottle of their product arrives with a $78.81 charge to my credit card. I returned the product, the bottle was still sealed, with instructions to cancel any further product and to issue a credit on my Credit card. This was done after several phone calls, I was put on hold for about 5 minutes... Then disconnected. One time instead of disconnecting me the line was opened to hear people speaking Spanish as if they were in a work environment. I.E. Office, out on a maufacturing floor. I finally hung up. I have tried repeatedly since to reach them by phone but to no avail.
2 more products have now been sent and they now charge $83.80 per bottle to my credit card, I have returned both of these bottles to them. On April 14th, I again tried their phone number. I actually got a live body, a man who had a foreign accent. I explained my problem and inability to reach them via phone. He assured me thousands of their customers are able to reach them daily... in essence calling me a liar. When I asked and them demanded a refund to my credit card he told me that on their site it is clearly explained that the trial offer is for 14 days and I have to notify them within those 14 days to cancel my order. I told him I saw nothing like that... Perhaps in some fine print on the site which I did not see. Too bad... Was the essence of his story. I told him I had returned the first one with instructions to cancel... Tough, not within the 14 days. He finally consented to saying he would issue a credit to my credit card in the amount of $78.81 for the first bottle that I received after my trial order, which I returned to them with the instruction to cancel further bottles of their product. I asked to speak with his supervisor. He said his supervisor would tell me the same thing. No refunds of the two more bottle which they had sent and I have returned. Finally I insisted I wanted to speak to his supervisor... He said all the supervisors were busy... I told him this whole operation was a SCAM! I then asked how could I communicate with a person of authority in his company... Could he give me an address where I could write someone... He offered an e-mail address... Services, advancedwellnessresearch.com... So I wrote a complaint to this address again requesting a refund. To date I have had no response. This company if obviously an off-shore operation as I also get a "foreign transaction fee" on my credit card. I urge any and all to avoid this SCAM, SHAM, company.
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