I purchased a house in Hayes, Virginia and was originally financed through Option 1 mortgage. This company (now American Home Mortgage Service) is absoulutely the lowest of the scum in mortgage servicing.
While I was looking for 1 mortgage I had to settle for 2 in order to finance my house because I was self employed and no one would "buy me" for 1 rate. My real estate agent said I could refinance after 1 year with no problem. Nothing could be further from the truth.
Several times we tried to refinance with a "real bank" and were turned down because there was an early prepayment penalty attached to the original 2 loans that made it prohibitively expensive to refinance. These pre payment penalties are illegal in my home state of NJ but not in Virginia. We were forced to wait out the 2 year period until the pre payment penalty expired. Unfortunately that occurred right in the middle of the mortgage melt down in the fall of 2008.
Unfortunately for me I also had some serious medical issues in the summer of 2008 which prevented me from working. After the surgery there were some complications which required me to be readmitted to the hospital. At this time I started to fall behind in my payments. I went online to their mitigation department and was promptly told they do not renegotiate. This was absolute BS... I got into an immediate argument with their Indian speaking representative and told him I am looking right at their website which clearly shows a mitigation department. After arguing for 25 minutes he finally gave me the address of this department. I sent them the appropriate documentation and later on in the month they denied having received it. This was lie numer 2 because I had and have mailed everything return receipt mait and had the evidence.
The harassing phone calls started in 10/8/08 to the tune of 8-10 a day always asking "when can you pay or how much you pay today..?". When you get the call at home all it does is give you the main number. You never get to speak to the person that called you in the first place if he or she was even kind enough to leave a name to begin with. When and if you are lucky enough to get to speak to someone you have to start the whole storey all over again. I am through with this now and do not answer their calls or attempt to call them back any more. I have sent the proper documentation over & over again. I have even applied to the housing opportunities people and enlisted their help to fight this "trash company" and they are not having much better results than I.
We are attempting to consolidate the 2 outragously priced loans into 1 loan with a normal acceptable rate. I have offerd them a 30 year fixed at 5 pct... That would result in a payment in the mid 800's. If I am approved for one of the government programs they would only get half that much. You would think that they would be happy to accept my offer...!!!
This company should be banned from operating in the United States. Most of their people are not from this country anyhow and have no idea what mortgage negotiations are. The call center is over in India somewhere and I can not even understand these people even if you can get to talk to them. They absolutely refuse to recognize anything in terms of negotiating in good faith what so ever. Where are our politicians when it comes to letting companies like this operate in the U.S. They themselves are in bankruptcy and have multiple complaints against them in our state.
These people should be put in prison and barred from doing any business in this country what so ever...!!!
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