Complaint / review text:
Many people have reported the fraud perpetrated by Chase Bank - charges for an unauthorized 'payment protector plan.' I persisted mightily and Chase finally refunded 5 years worth of fees.
At the same time, I filed a complaint with the Federal Reserve - online - and the matter was turned over to the Controller of the Currency. Someone from the Executive Office of Chase called me yesterday to tell me they had been contacted by that office. Chase apologized, but did not acknowledge the fraud.
The Controller of the Currency does not handle general consumer advocacy, so each person ripped off by Chase would have to file a complaint. This can be done at www.helpwithmybank. Gov, or by calling 800-613-6743.
If the bank's executive receives many calls about our complaints. They may get the message and cease this fraudulent practice. Do all you can. You can get results.