I used to work for Jackson Hewitt and after I quit I felt like going to the nearest church to repent my sins. Jackson Hewitt employees are encouraged&nay, required&to make fraudulent claims, lies by omission, anything to get that customer in to pay the ridiculous, exorbitant fees that they charge. Besides the fact that they charge $85 at minimum for even a one W-2 form (which anyone with a three-digit IQ can do on a 1040EZ in ten minutes), they also encouraged us to add the Gold Guarantee ($39) even when the customer doesn't request it and gloss over the fact that the customer is signing a disclosure form saying we went over it with them and gave us a percentage of returns goal that we'd be disciplined for not meeting, and of course the sin of omission that refund anticipation loans carry finance charges that can be avoided.
We were especially encouraged to do this with Hispanic customers who could be expected by dint of their lack of English fluency not to know how to question us&just figure the fees, tell them what their refund was after all the fees were taken out, then make them sign all the forms (which were, of course, in English only.) Just a disgusting company all around in a disgusting industry where these practices are standard.
I would strongly advise people to either do their taxes themselves (if you've got a fairly simple return that can be done on a 1040EZ or 1040A) or to seek the services of a qualified tax professional (IRS Enrolled Agent or CPA), not someone making fast food wages (I was paid $8.25 an hour) with minimal training who will commit fraud to keep their job.
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