I am suprised after reading here that Jackson Hewitt is able to stay in business. My own experience with them was horrible as well. Several years ago, in an attempt to receive my refund right away, I went to a Jackson Hewitt in LaPorte, IN (I now live in FL). They did my taxes incorrectly. I asked them to redo them. They were incorrect again. I asked them to redo them. They were incorrect again. For the third time I asked them to redo them, again they were incorrect. I did them myself, gave them to the office along with my complaint to the manager that they were incorrect 3 times and I eneded up doing them myself and then just letting the rep enter the info into the computer. I was still charged the Jackson Hewitt fee. There was no apology or anything. What a ripoff. I spent about 6 hours there and ended up doing the work myself anyway but still had to pay them. Now I just do them online - easy, simple and you still get to file electronic.
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