I called Chrysler to request a payoff amount for my car, I wanted to pay it off early, only to find out I was being charged penalties for making late payments. I explained to the csr I do not receive any statements telling when they are due so I make my payment within the first week of each month, still not knowing when it is actually due. Misty a superviser in collections rudely kept repeating the fact that it is a courtesy that Chrysler sends out statements, I kept repeating to her courtesy or not I should still get them.
She then proceeds to say how come I never called to complain about the statements, to be honest I never did, but thats before I knew they where charging me penalties for not paying on time. I only found that out by chance just calling inquiring about my account, which I also feel I should get notified that I am being charged additional fees.
I feel as if they took advantage of the fact since I nerver called to complain about a statement, they can continue to charge penalties without having to notify me in advance.
Marwan
cleveland, Ohio
U.S.A.
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