Crescent Processing Company works hard to ensure integrity in the sales process. If you are a sales agent or merchant with a concern or complaint about Crescent, we ask that you give us a chance to resolve your concerns by contacting me, Scott Stauffer, Vice President of Operations at 214-271-8083 or by email [email protected]. I would be happy to listen and discuss your concerns and will do my best to resolve them.
Crescent Processing began operations in and today processes payments for over 30,000 clients in all 48 lower states and works with over 300 independent sales agents across the country. From the very beginning of our operations, we formed a company based on integrity and transparency. I know that anyone can say that, but is it true? Let me give you a few examples to make the point about Crescent:
If you are a potential sales agent for Crescent…we set appointments for you every day (within 24-72 hours of your appointment date) and we confirm every one of our appointments. That means we get a third-party confirmer on the phone with the merchant to make sure the appointment is truly valid. We ask a series of questions to ensure the appointment is worth providing to you, the sales agent. We actually record that conversation to ensure integrity and accuracy. As an agent of Crescent, you have access to that recording. Does that mean the merchant will be present at every appointment? Unfortunately, no. Our prospective clients are typically small businesses with busy schedules. Meeting with a potential new credit card processor is not one of their daily priorities. Therefore, on occasion, they will not show up for the appointment, even though they just agreed to meet. We recognize that (and the trouble and lost time it creates for the sales agent), and so we are committed to continually improve the quality of our appointments.
If you are a potential client of Crescent…we do something that almost no one else does. At the end of your meeting with our sales agent, we will get you on the phone with a third party confirmation agent. On that confirmation call, we will review with you exactly what the processing contract entails. Again, we record this call to ensure integrity and accuracy, and you have access to this call long after you become a client of Crescent.in addition, our merchant applications and terms and conditions are specifically designed to clearly disclose all relevant fees. We pride ourselves in ensuring all of our clients have clear expectations from the very beginning of our relationship.
We also want to point out that many posts on websites like this are not upset merchants or upset sales agents, but they are actually competitors of ours trying to make us look bad. While we may not like that business practice or type of activity, it is something, unfortunately, that we have to live with.
Having said all the above, even as we try to get better every day, we fully recognize there will still be times of misunderstanding and disagreements. As such, if anyone (merchant or sales agent) has a concern about our company or an issue with how we treated them or their business, we ask that you call our VP of Operations, Scott Stauffer, directly at 214-271-8083. He is more than willing to discuss any issues or concerns you have.
Thank you for taking the time to read this post. We pride ourselves in doing the right thing by our merchants and sales agents, and we thought it was important to get this message out.
Thank you,
Scott Stauffer
VP of Operations
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